Service desk

iManSys > Service Desk

Telephone support & advice

You can reach us from Monday to Friday between 08:00 and 17:00.

+49 (0) 371 4002080

If you have any questions about content or technical issues related to iManSys, our consultants will be happy to help. Please call us at the telephone number above to ensure we can provide you with the best possible support for your issue.

If our lines are busy, you can also send us a message. To do so, please fill out the contact form below completely.

User support via remote maintenance

Download support module

In many use cases, it is possible to solve problems directly on the customer’s computer.
For this purpose, we use a remote maintenance program (AnyDesk). This software establishes an encrypted connection to the customer’s computer.
After successful installation and telephone consultation, a connection can be easily established. During the connection, the customer can follow all processes and intervene anytime.

Or send us a message!

Request:*

Salutation:*

Title:

First name:*

Last name:*

E-Mail:*

Company:*

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Subject:*

Priority:*

Explanation priority

1 – Critical Issue: The system overall or one of the software worlds in the system overall is not usable. This results in a time-sensitive work stoppage or other critical effects on the business process.

2 – Major Issue: Underlying functions can not be used, or can only be used in strictly limited manner. The effects are moderately time-sensitive.

3 – Minor Issue: The system does not work entirely as described in the manual, or project-specific documentation (if applicable). Little impact on the system usage, acceptable fall-back solution is available. The effects are modestly time-sensitive.

4 – Minor Problem: Documentation, general information, suggestions for improvement, etc. The effects are not time sensitive.

Reproducibility:*

Description:*